Certificación ISO 9001 : 2000 English version  Spanish version
Certificación ISO 14001 : 2004  
   
   
 
 
ISO Certification
Documentary System
 
  • Integrates and responds to the requirements of the Quality and Environmental Management Systems (ISO 9001 and ISO 14001)
  • It aims the institutional activities towards the prevention of pollution and to the rational use of resources
  • It is focused on the client, from the determination of its needs, to its degree of satisfaction once received the service
  • It aims the institutional activities towards the prevention of pollution and to the rational use of resources
  • It promotes the development of the personnel in aspects of sensitiveness, instruction and competition
  • Revision by the Direction emphasizes the measurement, analysis and improvement of the effectiveness of the processes and the System of Management as a whole
Policy of Management
Manual of Management Manual of Organization and Functions Manual of Processes General Directive of Management Plans of Quality   Environmental
program 		Specific
directives 		Operative
instructions
General Directive of Fundamental Processes of the Training and Professional Instruction
General Directive of Acquisitions
Directive of Control of the System
MANUALS
 
  1. Manual of Management, it contains the Policy of Management and it describes the System having as framework the requirements of ISO 9001:2000 and ISO 14001:1996
  2. Manual of Organization and functions, it describes the main functions and responsibilities of the different administration levels in the institution.
  3. Manual of Processes , it develops 15 main processes and their interrelations. In addition, it establishes the corresponding indicators in order to control its performance of each one of them.
GENERAL DIRECTIVES
 
  1. General Directive of Management, it describes the basic administrative processes from a managerial approach; institutional policy, marketing, strategic planning, operative plans and budget, control and evaluation of budget, evaluation of programs.
  2. General Directive of Fundamental Processes of the Training and Professional Instruction, it contains the common normative aspects for the different types of training and instruction services offered by SENATI; from determination of training needs, to tracking down ex-alumni; including curricular design, implementation of resources, teaching process, evaluations, etc.
  3. General Directive of Acquisitions, it establishes the criteria for the evaluation of suppliers, acquisitions, reception, control and storage, tests of operation, among other aspects related to the acquisitions of goods and services.
SPECIFIC DIRECTIVES
 
  • They detail processes and activities of each type of service offered by SENATI.
  • It establishes specific functions and defined specific responsibilities. Some of these documents are:
    • Program of Dual Learning
    • Program of Instruction of Workers in-service
    • Program of Continuous Training
    • Program of Industrial Managers
    • Program of Industrial Technicians
    • Program of Technicians in Applied Engineering
    • Program of Multimedia Training
    • Language Centre
    • National Program of Information Technology
    • Services of Manufacturing, Testing and Technical Revisions
    • Services of Advisory and Consultancy
OPERATIVE INSTRUCTIONS
 
  • Detailed documents which describe in an specific way the execution of activities; they complement Directives
  • They are part of the following documents among others:
    • Control of Design of Programs and Courses
    • Inspection of Security, Occupational Health and Response to Emergencies
    • Handling and Use of solid remainders, residual oils and combustibles.
    • Saving of electrical energy and water
    • Participation in internal and external courses, training trips in companies and scholarships abroad.
ENVIRONMENTAL PROGRAM
 
  • It establishes the activities needed for the achievement of the environmental objectives and goals. In it, the responsibilities are assigned, the means to reach them are anticipated and the time to its fulfilment is established.
DIRECTOR OF SYSTEM CONTROL
 
  • It establishes the activities of the System of Management as a direct response to the requirements of the Norms of Management that are common to the diverse offered services.
QUALITY PLANS
 
  • Documents directly related to each Main Process. They define the measurements to execute, implementation times for activities, emphasize the indicators of performance as well as the actions to correct or to improve performance of each process.