• DIRECTION PROCESSES (5) : Define and spread the policies and strategies of the institution.  They constitute a referential framework to the other processes.
  
  
• OPERATIVE PROCESSES (3): They constitute the sequence of value added, from the determination of needs to the post-sales services.
  
  
• SUPPORT PROCESSES (7): They give support, basically to the operative processes.
  
  

In this section we offer a brief description of our main Processes.


Process of Direction
Marketing

• It allows to determine the needs of the market and, based on them, to develop new products or services, to generate client attention strategies, to reinforce of the institutional image and to improve the positioning in the market.
  
  
• It determines the activities of promotion and sale of the services.
  
  
• The Marketing Plan is reviewed and updated annually.

Process of Direction
Revision by the Direction

• Periodical Process lead at the highest executive level.
• It evaluates integrally the System of Management considering the result of:
  
  
  • Strategic Plans
  • Marketing Plans
  • Execution of Operative Plans
  • Performance of Processes
  • Audit of Management, by internal and external audiotrs
  • Technical-Pedagogical Evaluations made to all the operative units national wide
  • Measurement of client satisfaction, including apprentices, participants, industrialists, users of technical or enterprisal services
  • Development of plans of human resources development
  • Proposals of improvement to the Management System


• Decision taking for the continuous improvement of the processes, its efficiency and its effectiveness and consequently of the System as a whole

Operative process
Design and Technological, Technical and Pedagogical Development

• It controls the Program and Courses Design for the training and instruction activities, considering the actual needs in the market or the needs specified by a productive sector, company or client.
• The design includes, among other curricular aspects: curricular contents, methodology, educational means, instruments of evaluation and certification.
• It considers environmental aspects and impacts associated to actions that will be delivered during the execution of the training services.

Operative process
Execution of Services

• It defines the specific activities to be fulfilled during the execution of the offered services.
• Criteria for the planning, means preparation and organization of resources to be used.
• It defines the control actions during the execution of the services, to assure that they are executed correctly.
• It establishes the registers (commissioning) and the information needed to demonstrate its fulfilment.
  
  It covers all the offered services: Industrial Training, Technical Services (manufacturing, testing and technical revisions), Entreprisal Services (Labour Exchange, Advisory and Consultancy)

Operative process
Post-Sales Services

• Process oriented to ex-alumni of the different Programs, offering them the possibility of obtaining employment.
• It consists in the intermediation between the Offer, constituted by the ex-alumni registered in the Labour Exchange and the described Demand of qualified personnel of companies require them.
• Results of the intermediation, the effectiveness and tendencies feedback the Offer of services of SENATI.

Process of Support
Relation with the Client

• It allows SENATI to grab information on how the diverse services are perceived by the clients
  
• Periodic grab of data is made by the means of:
  • surveys to the apprentices, participants and industrialists.
  • reception and treatment of suggestions,
  • reception and treatment of complaints and claims
  • surveys to the internal client (personnel of the institution)
    
• Processed and analyzed information allows making decisions towards the continuous improvement and feedbacks the different processes and activities.

Process of Support
Management of Human Resources

• It allows an in-control execution of the Planning of Needs of Human Resources; its selection, evaluation and induction before starting to work.
• It controls the activities of hiring, remunerations and benefits.
• It controls the Labor Performance by the means of periodic evaluations
• It identifies the necessities of instruction and development of all the actual personnel, promoting the permanent improvement of the labour competition through programs of training and development.